Frequently Asked Questions

Who needs to join the fun? It all depends on your child’s age:

Under 4s
Our youngest jumpers need a little extra support! Children under 4 must be accompanied and supervised by a jumping grown-up at all times. The supervising adult will need their own jump ticket so they can join in the fun.

Ages 4–12
Children aged 4–12 will need a grown-up with them at Oxygen, RedKangaroo or Boost while they’re jumping. The grown-up can cheer them on from the viewing area or relax in the café while they play. If they’d like to get closer to the action and supervise from inside the activity area, they’ll need their own jump ticket.

Ages 13–15
Young jumpers aged 13–15 can enjoy the fun independently, as long as a grown-up has completed a valid waiver on their behalf.

Ages 16+
Guests aged 16 and over can visit and jump independently without needing an accompanying grown-up.

Please remember, every jumper needs a completed waiver before they can take part, then it’s time to jump, bounce and have fun!

There’s no need to watch from the sidelines — grown-ups can join in the BIG-TIME fun too! Simply grab your ticket, complete your waiver, pop on your Oxygen, RedKangaroo or Boost grip socks and get ready to jump, bounce and show off your best moves.

Prefer to kick back and relax while the BIG-TIME fun rolls out? Our parks have great café areas and viewing areas, giving you the perfect spot to watch every bounce, flip and jump while enjoying a coffee or grabbing a bite to eat.

Need to catch up on emails, get a little work done or simply scroll for a while? Our free WiFi means you can stay connected while your jumper enjoys their session.

Absolutely, in fact it’s positively encouraged! There’s no upper age limit at Oxygen, RedKangaroo or Boost, so grown-ups are more than welcome to join the fun.

Whether you’re bouncing with the kids, taking on a challenge with friends or simply reliving your childhood, there’s plenty of BIG-TIME fun waiting for all ages.

Just make sure you’re wearing your grip socks and you’re ready to bounce

Our sessions are all about BIG-TIME fun for everyone, with different options available depending on the jumper’s age:

Little ones aged walking–5
Our Toddler Play and Soft Play sessions are perfect for younger jumpers, with activities designed around their age and stage of development. Jumpers under 4 must be accompanied and supervised by a jumping grown-up at all times. For Toddler Play and Soft Play sessions, one grown-up is included with each jumper ticket.

Jumpers aged 4+
Jumpers aged 4+ can join our Open Play sessions, as long as they have a grown-up with them at Oxygen, RedKangaroo or Boost while they’re jumping. Grown-ups can watch the BIG_TIME fun from the viewing area, relax in the café, or grab their own jump ticket if they’d like to join the action and bounce too!

Jumpers aged 13–15
Jumpers aged 13–15 can enjoy the fun independently, as long as their grown-up has completed a valid waiver before their visit.

Grown-ups and guests aged 16+
There’s no upper age limit at Oxygen, RedKangaroo and Boost, the fun is for everyone! Whether you’re a big kid at heart or ready to challenge the little ones, simply grab a ticket and get ready to jump, bounce and have BIG-TIME fun.

Ready to jump? Make sure you wear something comfy that lets you move, stretch and have fun! The best outfits are clothes you can jump, climb, dodge and play in easily, think t-shirts, joggers, leggings or anything stretchy and comfortable.

You’ll be working up some BIG-TIME energy, so we recommend avoiding anything too tight or restrictive. Dresses, skirts and clothing that limits your movement aren’t the best choice for bouncing around.

For the best grip and jumping experience, we also recommend avoiding sports tops and similar smooth materials, as they don’t perform as well on our trampolines.

For everyone’s safety, please don’t wear clothing with spikes, studs or anything that could cause injury to yourself or others. Jewellery should be removed before jumping, so it’s best to leave valuables safely at home.

And don’t forget your Oxygen, RedKangaroo or Boost grip socks, they’re a must-have for every jump session!

Yep, you can absolutely wear your glasses while jumping! In fact, we recommend it so you can clearly see your epic jumps and safe landings.

Just make sure they’re nice and secure before you start bouncing. The last thing you want is your specs taking flight mid-jump and ending up lost or damaged!

Jumping at Oxygen, RedKangaroo and Boost is a fun, active experience for everyone to enjoy. Like any sport or physical activity, staying safe starts with knowing your limits and following the rules.

Most injuries happen when guests take unnecessary risks, show off or attempt moves they haven’t built up the skills or confidence to do safely. Always listen carefully to the safety briefing, follow our park rules and only try tricks and challenges that feel right for you.

Our Oxygen Bouncers are fully trained in health and safety and are always around to offer support, answer questions and help make sure everyone has a safe and enjoyable visit.

Jump smart, stay safe and get ready for BIG-TIME fun!

Lost something during your visit? Don’t worry, we’ll do our best to help you track it down!

Get in touch with our Customer Services team and let us know what you’ve lost, the date of your visit and which park you attended. We’ll contact the park team to see if your item has been handed in and will let you know by phone or email if we’re able to reunite you with your belongings.

Fingers crossed your missing item makes its way back to you soon!

We know it’s tempting to join in the BIG-TIME fun, for the safety of you and your little one, it’s best that you sit this one out and don’t take part in our jumping activities whilst you’re pregnant.

Don’t worry, we’ll be ready to welcome you and your little one back for all the fun when the time is right!

If you have a medical condition, injury, or disability that may affect your ability to jump safely, we recommend speaking with your doctor or medical specialist before your visit.

If they confirm it’s safe for you to take part, please include any relevant medical information when completing your waiver. In some cases, we may also ask for a signed doctor’s note, guests with Down syndrome will need to provide a signed doctors note for each visit.

If you’re feeling fit and ready, then it’s time to get bouncing! And if you’re unsure at all, our Customer Services team is here to help, just give us a call on 020 8050 1315 before your visit.

There’s no height limit for bouncing, our ceilings are way too high for even the tallest jumpers!

If you’re taking on attractions like High Ropes, Sky Rider or the Trapeze, some parks do have minimum height requirements. Please check your chosen park page before you visit for more details.

For all jumping activities, the maximum weight limit is 21 stone (133kg) to help keep everyone safe while they bounce, flip and fly.

Great question! It all depends on the type of session you’re looking to book!

Our Toddler Play sessions are specially designed for mini bouncers aged 0–5, so older siblings aren’t able to join in during these times. This helps us create a calm, safe space where our youngest jumpers can explore and have fun at their own pace.

If you’d love the whole family to bounce together, our Family Play sessions are a fantastic option! They run every Saturday and Sunday from 10–11am and are perfect for toddlers (from walking age up to 5), older siblings aged 6–12, and grown-ups to enjoy the park together.

For children aged 4+, there are also plenty of other exciting sessions to choose from, packed with activities, challenges, and adventures. Just check your local park timetable to find the best fit for your family!

Our Customer Services team is here to help with any questions about your visit, bookings or our parks.

In most cases, they’ll be able to answer your question straight away. If your query needs input from the park team, we’ll take your details and arrange for a member of the team to get back to you.

We know that the excitemnt of jumping into BIG-TIME fun with us can mean we make mistakes. if you visited Oxygen Derby, Boost Leicester or Oxygen Wilmslow, please give us a call on 020 8050 1315. Our team can submit a request to the parking operator to have the charge cancelled.

If your parking charge relates to a different Oxygen or RedKangaroo park, you’ll need to contact the parking operator directly using the details on your notice to appeal the charge.

We know that the excitement of jumping into BIG TIME fun with us can sometimes lead to the odd mistake.

If you visited Oxygen Derby, Boost Leicester, or Oxygen Wilmslow and received a parking charge, please give us a call on 020 8050 1315. Our team will be happy to submit a request to the parking operator on your behalf to have the charge cancelled.

For parking charges issued at any other Oxygen or RedKangaroo park, you’ll need to contact the parking operator directly using the details provided on your notice to appeal the charge.

If you’d like to share a complaint or raise a concern, please get in touch with our Customer Services team by emailing customerservices@oxygenfreejumping.co.uk

We’ll take the time to review your feedback and work to resolve your query as quickly as possible. If your complaint requires support from your local park team, we’ll make sure it’s passed on to the right people so it can be looked into.

Big fun for little adventurers! Toddler Play is specially designed for children from walking to age 5, giving them the freedom to bounce, play, and explore the entire park in a safe, toddler-friendly space made just for them.

From bouncing and exploring to joining in with toddler-inspired games led by our amazing Hero Crew, there’s plenty of fun to spark little imaginations and keep your mini adventurers smiling.

Each Toddler Play ticket includes entry for one child (walking to age 5) and one grown-up, so you can jump in, share the BIG-TIME fun, and make magical memories together.

No more crinkly notes, our parks are proudly cashless! Simply pay online or in-park using card or contactless and you’re good to go.

Want the best deal and your pick of sessions? Booking in advance is the way to go (and it’s cheaper, too). Get booked in and get ready for BIG-TIME fun!

A small £1.50 booking fee applies to online bookings. This fixed fee covers your entire transaction, so it stays the same whether you’re booking one ticket or bringing the whole crew!

The booking fee is non-refundable in most circumstances. However, if you’ve accidentally booked the wrong park or a gift card is being issued, the booking fee can be included in the refund or gift card value.

Only guests who are jumping need a ticket. If you’re visiting to watch the BIG-TIME fun, you’re welcome to relax in our café areas and enjoy it all, completely free of charge.

And if you decide you’d like to join in, no problem—just grab a jumper ticket and jump right into the action.

Yes, all jumpers need to complete a waiver before they bounce.

The good news? It’s quick and easy to sort. You can fill it in using the link in your booking confirmation email or by following the waiver link on our website HERE.

To make your visit even smoother, we recommend completing your waiver and watching the safety briefing before you arrive. That way, you can breeze through check-in and get straight into the BIG-TIME fun!

Signing your waiver is quick and easy! You can use the link in your booking confirmation email to complete it before you arrive.

If you can’t find your email, you can complete your waiver and watch the safety briefing on our website by clicking HERE.

We recommend completing your waiver and watching the safety briefing before you arrive, so you can jump straight into BIG-TIME fun.

Yep! For safety reasons Oxygen grip socks are required to be worn at all of our parks.

At Oxygen parks, only Oxygen-branded grip socks may be worn whilst at Boost Leicester, Boost or Oxygen grip socks are permitted. At RedKangaroo Coventry & Nottingham, jumpers can wear RedKangaroo grip socks (red or turquoise only) or Oxygen grip socks.

Safety is our top priority, and our grippy jumping socks are designed for bouncing brilliance. They’ve been extensively tested to make sure they give you the right amount of grip for our trampolines, inflatables and activities, so you can focus on flips, not slips.

The best bit? They’re machine washable and reusable, so once you’ve got a pair, don’t forget to pack them for your next visit.

Need to grab a pair? You can add them when booking online or you can pick some up at check-in when you arrive.

Yep! If you’re booking an SEN Peaceful Play or Open Play session, one carer is included free with each child ticket.

Valid carer ID, such as a Carer Card or DLA award letter, will be required to be show on arrival.

If you think you’ll need additional carers, please click HERE to contact our team before you visit.

Absolutely! If you’re planning your party and want to add a little extra sparkle, we can usually help you upgrade your package.

Whether it’s more tasty treats, extra goodies for your guests, or making your birthday VIP feel even more special, our team will happily talk you through all the exciting options.

To give our park team plenty of time to prepare an unforgettable celebration, just let us know at least 7 days before your party date.

Give us a call on 020 8050 1315 and we’ll help you create the perfect party package for your big day!

We recommend all jumpers arrive 20 minutes before their session starts. This gives you plenty of time to check in, complete any final checks, watch the safety briefing and get ready for the BIG-TIME fun!

Booked a party? We recommend arriving 30 minutes early. This gives our team time to check waivers, organise any belongings and make sure everything is ready before the celebrations begin.

Want the whole park just for YOU? You can totally take over one of our parks to bounce, play and party your way!

Whether you’re planning a birthday celebration, group event or something special, we can help you create the best get-together for your crew.

Want to decorate the space with balloons and banners? Go for it! Want to keep the fun fuelled? We can hook you up with tasty food and awesome drinks too.

Give us a call on 020 8050 1315 and we’ll tell you how to make it happen.

Get the whole crew together for BIG-TIME fun with our Play Together Ticket!

Bring any 4 jumpers and enjoy entry for the price of 3, that’s 25% off your session. Whether you’re bringing family, friends or a mix of grown-ups and kids, everyone can join in the adventure.

It’s the perfect way to save while making memories, sharing laughs and bouncing together at Oxygen, RedKangaroo or Boost!

After School Fun & Feast is the perfect after-school adventure! Kids can jump into unlimited Open Play from 3:30pm until closing, plus a tasty kids’ meal and slush, all for the same price as a standard 60-minute Open Play session.

It’s a fun way for children aged 4+ to burn off energy, see friends, and enjoy extra playtime while grown-ups relax in our café and soak in the vibes.

Available Monday, Tuesday, Thursday, and Friday during term time.

Absolutely! We’re delighted that selected parks are part of the Holiday Activities and Food (HAF) Programme, helping to bring even more fun and opportunities to local families.

If you’ve received a HAF letter or booking information, you’ll find the correct contact details for your local park included there. Simply use the email address provided to get in touch with the park team and arrange your booking directly.

At the moment, we don’t offer dedicated Home Education sessions or packages.

That doesn’t mean Home Educated children have to miss out on the fun! You’re welcome to join us during one of our Open Play sessions and enjoy all the BIG-TIME fun our parks have to offer.

Whether it’s bouncing, exploring, or burning off some energy, there’s plenty of action waiting. Just check your local park timetable for available sessions and booking options, then get ready for some serious fun.

Right now, we don’t run adult-only jump sessions, so all sessions are open to anyone who meets the age requirements.

But that doesn’t mean the fun isn’t for grown-ups too. Adults are always welcome at our parks, whether you’re bouncing with friends, jumping solo or getting stuck in with the family, there’s plenty of BIG-TIME fun to go around.

All you need to do is book your session, sign your waiver, pop on your grip socks, and you’re ready to bounce.

Sorry your promo code isn’t working! Don’t worry, there are a few common reasons why this might happen:

• The code has expired – Check the offer terms and conditions to make sure it’s still valid.
• The session isn’t eligible – Some promotions only apply to specific activities, session types, dates, or times.
• There are date restrictions – Some offers are only available on certain days (such as weekdays) or may exclude busy periods.
• Your basket includes an item that isn’t eligible – Some discounts only apply to selected tickets, products, or activities.
• The offer has reached capacity – Some promotions have a limited number of discounted spaces available, and these may have already been used.

• The code may have been entered incorrectly. This is especially common with birthday codes, so double-check similar-looking characters:
  • I (capital I), l (lowercase L), and 1 (one)
  • O (capital O) and 0 (zero)

If you’ve checked everything above and your code should still be working, please get in touch with our team and we’ll be happy to help.

Yes, we offer a Blue Light and NHS discount on 60-minute Open Play sessions as a thank you for all that you do.

The discount is:

• Available Sunday to Friday only
• Not valid on public holidays
• Available in-park only (it cannot be redeemed online or through our customer services team)
• Not valid on other session types or party packages

To claim your discount, simply bring valid Blue Light or NHS identification with you when you visit.

We’ll do our best to help!

Please get in touch with us as soon as possible by clicking HERE. In most cases, we can update your booking to the correct park, subject to availability and the type of session you’ve booked.

The sooner you contact us, the more we can do to help get everything sorted and make sure you’re ready for BIG-TIME fun!

Ahh, plans can change, we totally get it! 😊

In most cases, we’re not able to reduce the number of guests once a booking has been confirmed and paid for.

However, if you’ve made your booking within the last 24 hours, we may be able to help, just as long as your session isn’t taking place within the next 24 hours. In that case, we can look at reducing your booking..

Not sure if you’re eligible? No problem! Just click HERE to get in touch and our team will be happy to take a look for you.

Yes, in most cases we can help you make changes to your booking. Any amendments are subject to availability and the type of booking you have, but our team will always do their best to help.

Sessions
For bookings such as Open Play, Toddler Play, Play Together, Family Play, and After School Fun & Feast, changes can usually be made up until the day of your session.

Birthday parties
Need to make a change to your party plans? Just let us know as soon as possible and we’ll be happy to help where we can. The latest date you can amend your party booking is the Wednesday before your party date.

Offers and promotions
If your booking was made using an offer or promotion, any changes will need to stay within the offer’s valid date range. Once an offer has expired, we may not be able to make amendments.

To request a change to your booking, simply click HERE to get in touch with our team and we’ll be happy to help.

While we’ll be sad not to see you, you can cancel your booking within 24 hours of making it and receive a full refund, as long as your session is more than 24 hours away.

If your plans have changed, we may be able to move your booking to a more convenient date or time—our team will always do their best to help.

Simply click HERE to get in touch or give us a call on 020 8050 1315. You can also read our full cancellation terms HERE.

All bookings need to be paid in full at the time of booking, as we don’t currently offer deposit payments.

For parties, we recommend booking for a minimum of 10 guests to secure your space. You can then add extra guests up to one week before your party date.

If your guest list grows, just let us know as early as possible and we’ll do our best to fit everyone in.

Booking is quick and easy!

Just choose your park, pick your session, and check out online. You’ll get a confirmation email with a link to complete your waiver and safety briefing—everyone jumping will need to fill one in.

Top tip: get this done before you arrive so you can check in and jump straight into the fun!

Need to add a few more guests to your party? In most cases, we can help!

We’ll always do our best to make room for extra guests, subject to availability and ensuring everyone can enjoy the party safely.

To give us the best chance of helping, just let us know at least 7 days before your party, or by the Wednesday before your party date at the latest.

We recommend all jumpers arrive 20 minutes before their session starts. This gives you plenty of time to check in, complete any final checks, watch the safety briefing and get ready for the BIG-TIME fun!

Booked a party? We recommend arriving 30 minutes early. This gives our team time to check waivers, organise any belongings and make sure everything is ready before the celebrations begin.

Our party food is made for refuelling after all the fun! Most of our party options are easy-to-enjoy finger foods, perfect for hungry jumpers of all ages. We’ll provide cups, plates and napkins as part of your party package, so you can focus on celebrating.

Want to add your own theme or extra party flair? Feel free to bring along your own matching decorations and make the celebration your own. Please remember that we don’t provide birthday candles, so you’ll need to bring these with you if you’d like to add them to your cake. For safety reasons, sparkler candles aren’t allowed, as they can damage the cake and create a mess.

If you’re visiting our café, cutlery is available when you purchase food and drinks.

Our party packages include delicious hand-stretched Margherita pizza as standard. If your guests would prefer pepperoni pizza, you can add this as an extra to your booking.

If you have any questions about party food options, please contact our Customer Services team by clicking HERE and they’ll be happy to help.

Yep! You’re welcome to bring your own birthday cake and celebrate your special day with us.

To help keep everyone safe, cakes must be either shop-bought or supplied by a SALSA-approved bakery. Homemade cakes can only be enjoyed in our party rooms if they’re nut-free and brought in an airtight container.

If you’ve booked a party package:
Your cake will be brought to your party room during your 45-minute party food session, ready for the big celebration.

Want to save the cake for later? We can cut, wrap, and pop slices into party bags for guests to enjoy at home. If you’d rather serve it during the party, just let your Party Host know.

We’ll keep your cake safely stored in our party fridge or designated storage area until it’s time to celebrate.

Celebrating without a party package?

No problem! You’re still welcome to bring a birthday cake and enjoy it in our café. Please note that cakes must be shop-bought or supplied by a SALSA-approved bakery—homemade cakes can’t be served in the café.

Now all that’s left is to make a wish and enjoy the celebrations! 🎉

Yep! If you’d like to enjoy your birthday cake during your party, just let your dedicated Party Host know and they’ll be happy to serve it during your party room celebration.

Our preferred option is to cut the cake, wrap the slices and pop them into party bags for guests to take home. It’s a great way to keep the fun going long after the party’s over!

Whichever you choose, we’ll help make the birthday celebration as smooth (and delicious!) as possible.

Our party packages come with a set menu, but we’re always happy to help with swaps where needed to accommodate dietary requirements or allergies.

Just let us know about any dietary needs when making your booking, and our team will do their best to make sure everyone can join in and enjoy the celebration!

Absolutely! Go wild and add your own decorations to make your celebration extra special. You’ll have a handy 10-minute window while everyone’s finishing their jump session to sprinkle some magic into the party room.

Just a tiny heads-up to keep things awesome for everyone: please don’t stick anything to the walls or use confetti cannons..

Got questions about what you can bring or set up? Our friendly Customer Services team is ready to help, just click HERE before your visit and they’ll sort you out in no time!

Some of our party rooms offer Bluetooth connectivity, but this can vary depending on the Oxygen park and the room you’ve booked.

If you’d like to play your own music or use a device during your visit, please contact our Customer Services team before your booking by clicking HERE.

Please note that some areas are open spaces where music is already playing, so adding your own music may not always be possible. Our team will be happy to confirm what’s available for your chosen room and answer any questions you may have.

You’re very welcome to bring along a costumed character to make your celebration extra special!

If you’d like to add your own music to your visit, this can vary depending on the Oxygen park you’re visiting and the space you’ve booked. Some areas are open spaces where music is already playing, so additional music may not always be possible.

If you have any questions about your event or what can be arranged at your chosen park, please click HERE to contact our Customer Services team before your visit. They’ll be happy to help and can check the details with the park team for you.

At the moment, we don’t offer party bookings during Family Play sessions.

Family Play is a dedicated session designed for families to enjoy the park together, with toddlers (from walking age up to age 5), older siblings aged 6-12, and adults all bouncing in the same session. As the session includes a mix of ages and activities, we’re currently reviewing the best options for parties during this time.

For birthday party availability and the best party options for your child’s age group, please check our party packages or contact our Customer Services team, who will be happy to help.

We’ll always do our best to support SEN party requests, though availability can vary.

Availability can vary depending on your chosen park, session times, and what works best for your child and their guests. Simply click HERE to get in touch—our team will chat through your needs and help find the perfect option.

We’ll work with you to create a celebration that’s comfortable, enjoyable, and packed with BIG-TIME fun.

We completely understand that sometimes kids aren’t feeling their best. If your child is unwell and can’t make their party, please get in touch with our team as soon as possible and we’ll do our best to help.

Where possible, we’ll look at moving your party to a new date so the celebrations can still go ahead. Alternatively, we may be able to provide a digital gift card for the value of your booking, which can be used for up to 12 months from the date it’s received.

We’ll work with you to find the best option and help make sure the BIG-TIME fun can still happen!

Ahh, plans can change, we totally get it! 😊

In most cases, we’re not able to reduce the number of guests once a booking has been confirmed and paid for.

However, if you’ve made your booking within the last 24 hours, we may be able to help, just as long as your session isn’t taking place within the next 24 hours. In that case, we can look at reducing your booking..

Not sure if you’re eligible? No problem! Just click HERE to get in touch and our team will be happy to take a look for you.

Ready for more toddler-sized adventures? Signing up for a Toddler Membership is quick, easy and the perfect way to enjoy even more playtime!

New to Oxygen, RedKangaroo or Boost?
Getting started is simple. Head to our memberships page, choose your local park and follow the steps to complete your booking. Then you’re all set for more fun, giggles and active play!

Already joined us for a Toddler Play session?
If your little one loved their visit and you’d like to make the most of more playtime, you can upgrade your single session to a Toddler Membership at the park on the day. Our friendly team will refund your session and help you get everything set up, so you can get back to enjoying more toddler adventures!

As part of your Toddler Membership, you can bring one extra adult and one extra toddler for free once per month.

Your free guest visit resets each month and doesn’t roll over if it isn’t used, so make sure to make the most of your extra playtime!

Please note that this benefit can’t be used for events or special sessions.

We’re sorry you’re having trouble booking your membership session.
Please give us a call on 020 8050 1315 and our team will be happy to help you book in your BIG-TIME fun.

To help us get you booked in as quickly as possible, please have your membership details handy when you get in touch.

Yes! We offer a dedicated Toddler Party package, specially designed for little adventurers aged from walking up to 5 years old.

These parties are a unique experience, separate from our regular Toddler Play sessions, and packed with plenty to keep young explorers entertained. Enjoy 60 minutes of access to the entire park, including trampolines, activities, soft play, and more. When it’s time to refuel, there’s a dedicated party area along with tasty treats waiting.

Our friendly team takes care of all the details, and your dedicated Party Host will ensure everything runs smoothly, making sure the celebration is fun from start to finish.

Party availability may vary by park, so be sure to check your local park’s party information for full details.

We’ll be so sorry to see you go!

If you do need to cancel your membership, our Customer Services team is here to help, just give us a call on 020 8050 1315 or drop us an email at customerservices@oxygenfreejumping.co.uk.

Don’t forget to cancel your Direct Debit with your bank or payment provider too. If it stays active, any payments taken can’t be refunded so it’s an important step.

Got any questions or need a hand with the process? Just reach out, our team will be more than happy to help every step of the way.

We keep our Toddler Play sessions a little smaller to create a fun, relaxed, and comfortable space where little ones can explore, bounce with their grown-ups!

Have a question about our Toddler Play sessions? Our Customer Services team is always happy to help, just click HERE to get in touch.

For everyone’s safety, shoes cannot be worn on the activity areas during any sessions including SEN Peaceful Play. All guests using the equipment must wear grip socks.

The type of grip socks you can wear depends on which park you’re visiting:

• Oxygen parks: Only Oxygen-branded grip socks are permitted.
• Boost Leicester: You can wear Boost or Oxygen grip socks.
• RedKangaroo Coventry & Nottingham: You can wear RedKangaroo grip socks (red or turquoise) or Oxygen grip socks.

Our grip socks are specially designed and tested to provide the right level of grip across our trampolines, inflatables and activities, helping everyone enjoy a safe and comfortable play experience.

Absolutely, siblings are very welcome at our SEN Peaceful Play sessions.

We’ve created these sessions to be a calmer, more comfortable space for children with Special Educational Needs (SEN), while still making sure the whole family can enjoy time together.

Our SEN Peaceful Play sessions have a reduced capacity to create a calmer, more comfortable environment for guests with Special Educational Needs (SEN).

By welcoming fewer guests than our standard sessions, alongside lower music levels and suitable lighting, our SEN sessions create a more relaxed environment where everyone can enjoy the BIG-TIME fun at their own pace.

Capacities do vary by park, so we recommend pre-booking your chosen location. You can find your local park by clicking HERE.

Carers must be aged 18 or over and provide valid carer identification, such as a Carer Card or DLA award letter.

This helps us make sure we’re providing the right support for everyone visiting, so you can enjoy your time with us with peace of mind

Yep! If you’re booking an SEN Peaceful Play or Open Play session, one carer is included free with each child ticket.

Valid carer ID, such as a Carer Card or DLA award letter, will be required to be show on arrival.

If you think you’ll need additional carers, please click HERE to contact our team before you visit.

We’ll always do our best to support SEN party requests, though availability can vary.

Availability can vary depending on your chosen park, session times, and what works best for your child and their guests. Simply click HERE to get in touch—our team will chat through your needs and help find the perfect option.

We’ll work with you to create a celebration that’s comfortable, enjoyable, and packed with BIG-TIME fun.

We understand that every child has different needs. If your child requires more than one carer, please contact us before your visit and we’ll do our best to support your request.

Carer Admission Policy

For SEN Peaceful Play and Open Play sessions:

• One carer is admitted free of charge with each child ticket.
• A valid carer ID (such as a Carer Card or DLA award letter) is required.

If you feel additional carers will be needed, please click HERE to get in touch with our team ahead of your visit.

Yes, your child can still attend while their award letter is being processed.

We understand that these documents can take time, so in the meantime we ask that you provide alternative supporting documentation, such as a GP letter or other official confirmation that the award is pending.

If you’re unsure whether your documentation is suitable, please click HERE to contact our team and we’ll be happy to help.

We’re sorry to hear that your child’s visit wasn’t the experience you were hoping for.

Our SEN Peaceful Play sessions are designed to provide a calmer, more comfortable environment, with features such as reduced capacity, quieter music, and softer lighting. We understand, however, that every child is unique and that new environments or experiences can feel different for everyone.

While refunds aren’t usually offered after a session has taken place, we’d really like to hear about your experience and understand what happened. Please click HERE to get in touch with our team, and we’ll do our best to help.

Yes! Our parks are a great place for grown-ups who want to stay connected while their jumpers enjoy BIG-TIME fun.

With free WiFi available, comfortable café areas and refreshments on hand, you can catch up on emails, get some work done or kick back and relax.

Simply connect to the park WiFi when you arrive, grab a drink from the café and make the most of your time in our parks.

Yes, all Oxygen, Redkangaroo and Boost parks have lockers available, giving you a safe and secure place to store your belongings while you enjoy your visit.

Most of our parks have chargeable lockers, while some locations offer free lockers. Locker pricing and sizes can vary by park, so please check your local park information page for full details before you visit.

They’re perfect for keeping bags, coats and other belongings safe while you get stuck into the BIG-TIME fun!

Our parks don’t have shower facilities or dedicated changing rooms. However, there’s no need to change before taking part, simply put on your branded grip socks and you’ll be ready to jump!

Toilets and bathroom facilities are available at all parks, so you can freshen up during your visit if needed.

Absolutely! Every park has a handy spot where you can leave your pushchair or buggy while you enjoy the fun.

When you arrive, just have a quick chat with a member of the park team, they’ll happily point you in the right direction and help you get it stored safely so you can get straight to the bouncing!

Age and height requirements for our High Rope and Sky-Rider activities vary depending on the park you’re visiting.

Oxygen at MediaCity
High Ropes: Minimum age 4+ and minimum height 120cm
Sky Rider: Minimum age 4+ and minimum height 135cm

Oxygen at The O2
High Ropes: Minimum age 4+ and minimum height 140cm

Ready to take on the trapeze and slide? These activities have a minimum height requirement of 1.2m to help make sure everyone can enjoy the fun safely.

Guests who are over 1.2m tall can take on the challenge and enjoy the BIG-TIME adventure! If you’re not quite there yet, there are still plenty of other exciting activities to explore across the park.

BIG-TIME fun can work up a sweat! With all the jumping, bouncing and playing, it’s completely normal to feel warm during your visit, especially when the weather outside is hot.

A few of our parks have air conditioning, either across the whole park or in the café area, but this can vary by location.

Don’t forget to take a breather when you need one and pop by our café for a refreshing cold drink to help you stay hydrated during your visit.

For details on the facilities available at your local Oxygen park, please check the park information page before you visit.

Each of our parks is unique, so capacity can vary depending on the location.

The easiest way to check availability and find a session that works for you is to select your chosen park and view the available times online.

If you have any questions about a specific park, our Customer Services team will be happy to help. Simply click HERE to get in touch and we’ll be ready to assist.

At the moment, our car parks don’t offer dedicated EV charging points available.

However, some of our parks are located within shopping centres or retail parks, where you may find EV charging facilities nearby. We recommend checking your local park’s location details before your visit to plan your journey and charging needs.

We know that the excitemnt of jumping into BIG-TIME fun with us can mean we make mistakes. if you visited Oxygen Derby, Boost Leicester or Oxygen Wilmslow, please give us a call on 020 8050 1315. Our team can submit a request to the parking operator to have the charge cancelled.

If your parking charge relates to a different Oxygen or RedKangaroo park, you’ll need to contact the parking operator directly using the details on your notice to appeal the charge.

We know that the excitement of jumping into BIG TIME fun with us can sometimes lead to the odd mistake.

If you visited Oxygen Derby, Boost Leicester, or Oxygen Wilmslow and received a parking charge, please give us a call on 020 8050 1315. Our team will be happy to submit a request to the parking operator on your behalf to have the charge cancelled.

For parking charges issued at any other Oxygen or RedKangaroo park, you’ll need to contact the parking operator directly using the details provided on your notice to appeal the charge.

If you have an accident during your visit, please let a member of our team know as soon as possible, ideally while you’re still at the park.

All Oxygen, RedKangaroo or Boost parks have trained first aiders who can provide support and make sure you receive the care you need. We take all incidents seriously and will complete a thorough review of any accidents that happen at our parks.

Our cafés serve Halal food as standard, with the exception of pork products such as bacon, sausages, and pepperoni.

In some circumstances, we’re able to accommodate requests to bring Kosher food. To help us support you, please contact us before your visit so we can check what’s possible at your chosen park.

If you’d like to discuss any dietary requirements ahead of your visit, please click HERE to get in touch—our team will be happy to help.

Our party packages include delicious hand-stretched Margherita pizza as standard. If your guests would prefer pepperoni pizza, you can add this as an extra to your booking.

If you have any questions about party food options, please contact our Customer Services team by clicking HERE and they’ll be happy to help.

Yep! You’re welcome to bring your own birthday cake and celebrate your special day with us.

To help keep everyone safe, cakes must be either shop-bought or supplied by a SALSA-approved bakery. Homemade cakes can only be enjoyed in our party rooms if they’re nut-free and brought in an airtight container.

If you’ve booked a party package:
Your cake will be brought to your party room during your 45-minute party food session, ready for the big celebration.

Want to save the cake for later? We can cut, wrap, and pop slices into party bags for guests to enjoy at home. If you’d rather serve it during the party, just let your Party Host know.

We’ll keep your cake safely stored in our party fridge or designated storage area until it’s time to celebrate.

Celebrating without a party package?

No problem! You’re still welcome to bring a birthday cake and enjoy it in our café. Please note that cakes must be shop-bought or supplied by a SALSA-approved bakery—homemade cakes can’t be served in the café.

Now all that’s left is to make a wish and enjoy the celebrations! 🎉

Yep! If you’d like to enjoy your birthday cake during your party, just let your dedicated Party Host know and they’ll be happy to serve it during your party room celebration.

Our preferred option is to cut the cake, wrap the slices and pop them into party bags for guests to take home. It’s a great way to keep the fun going long after the party’s over!

Whichever you choose, we’ll help make the birthday celebration as smooth (and delicious!) as possible.

Our party packages come with a set menu, but we’re always happy to help with swaps where needed to accommodate dietary requirements or allergies.

Just let us know about any dietary needs when making your booking, and our team will do their best to make sure everyone can join in and enjoy the celebration!